ONGOING CLOSURE INFORMATION & FAQs
On Thursday, April 23, Governor JB Pritzker announced an extension to the Illinois Stay-at-Home Order through May 30, 2020. In accordance with the order, all Park District programs and events are cancelled, and all facilities and playgrounds (including Eagle Ridge Disc Golf Course, skateparks, all outdoor basketball, tennis and pickleball courts, and sports fields) will continue to remain closed through May 30.
Per the Executive Order, Fox Bend Golf Course will reopen May 1. Visit the Fox Bend website for information on new guidelines and modifications for the safety of our staff and golfers.
The best way we can prevent the spread of illness is to stay home, limit public outings to essential services, and maintain a six-foot distance from others. To maintain a healthy lifestyle, our parks and trails remain open for you to enjoy walking, hiking, running, or biking while in compliance with social distancing guidelines. Please do your part by practicing social distancing.
Please note that for the health and safety of our community, the following activities are prohibited under the Stay-at-Home Order:
- Gathering in groups, inside or outside
- Playing sports, contact or no-contact
- Walking or exercising closer than six feet from others who are not in your household
We appreciate your patience and understanding during this unprecedented time. We hope you and your family remain well and we look forward to welcoming our community back as soon as possible.
The Park District will continue to evaluate the ongoing situation and keep you informed as decisions are made.
Are the parks open?
Our parks and trails are open – please use social distancing to enjoy dispersed recreation.
Certain park amenities are closed, these include all playgrounds, sport courts, skate parks, disc golf course, sports fields and other areas where group activities/sports typically occur.
Is Fox Bend Golf Course open?
As of May 1 Fox Bend Golf Course will reopen under strict social distancing guidelines.
Are the facilities staffed during the closure?
For the safety of our employees and to comply with social distancing best practices, our facilities will not be staffed during the closure. Our staff will have remote access to respond to voicemail messages and emails 8:30am-4:30pm, Monday – Friday. Please contact us at 630.554.1010 or firstname.lastname@example.org.
How will parks be maintained?
Our Operations Staff continues to perform essential services such as mowing and trash collection in our parks during the Stay-at-Home order.
The safety of our staff is a top priority. Staff members are working individually or in small crews to ensure proper social distancing is maintained while completing tasks. Personal protective equipment including masks, gloves, and disinfectant products are also available to our staff.
We ask that you help our staff by minimizing the trash left in our parks. Please use the proper trash receptacles or carry out any litter during your visit including tissues, gloves, or pet waste.
Will facilities be cleaned during the closure?
Yes, our Operations staff is also busy at work preparing our facilities for when we are able to welcome you back. Staff has accomplished the following during this Stay at Home period:
- Deep cleaned facilities
- Disinfected all surfaces
- Cleaned carpeted areas
- Stripped and waxed floors
When do you expect to reopen facilities?
At this time, we are following state and local orders. We are hopeful that we will be able to safely reopen our facilities and begin programming in June. Please continue to check our website for updates.
How will I be notified of facility, program, and event updates?
Updates will be provided on the Park District website, Facebook page, and via email. Join our email list.
How will I be refunded for cancellations?
Refunds will automatically be processed for cancelled programs and events. You do not need to request a refund. We appreciate your patience as we work to process all refunds as quickly as possible. Refunds will go back to your original form of payment (cash payments will be refunded by check).
Can I register for Summer Programs?
Yes, online registration remains available 24/7. In-person, mail, and phone-in registrations are not available at this time. If you need assistance with your online account, please email email@example.com.
What is the status of my upcoming facility or park shelter reservation?
Facility and park shelter reservations are cancelled through the length of the closure. Tentative booking will begin in June.
How can I reserve facility space or a park shelter for the summer?
You can download our Room Reservation or Park Shelter Reservation forms online and submit to firstname.lastname@example.org. Once the District reopens, you will be contacted if your date/time is available and payment will be processed at that time.
PROTECT YOURSELF AND OTHERS!
We urge all residents to follow the CDC’s tips by staying home if sick; avoiding close contact with people who are sick; covering coughs and sneezes; avoiding touching eyes, nose and mouth; and washing hands with soap and water. For more information and recommendations, go to:
Kendall County Health Department
Illinois Department of Public Health
Center for Disease Control
World Health Organization