The Oswegoland Park District welcomes the opportunity to assist patrons with disabilities to enjoy all of our facilities, programs, and services. In compliance with the Americans with Disabilities Act (ADA), if you or a family member have special needs and would like to participate in a program or event, please indicate on the registration form any accommodations you may need. If you register online or plan to attend a program or event that does not require registration, you must contact the Park District at 630.554.1010 so staff may process your request.
The Oswegoland Park District is a member of the Fox Valley Special Recreation Association (FVSRA) and works collaboratively to provide reasonable accommodations for patrons with disabilities which can include: observations, staff training, additional personnel, and adaptive equipment.
In order to facilitate the coordination of services, requests for inclusion should be made a minimum of two weeks before the start date of any program or event.
ADA GRIEVANCE PROCEDURE
This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (“ADA”). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the Oswegoland Park District.
The complaint should be in writing and contain information about the alleged discrimination such as the name, address, phone number of the complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request.
The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:
Oswegoland Park District
313 E. Washington Street
Oswego, IL 60543
Within 15 days, the ADA Coordinator will review the grievance and follow up with the complainant via email, phone, in person, or an alternative method requested by the complainant. A response will be issued to the complainant or their designee within 15 days of the preliminary review (30 days from the final filing).
Download the Grievance Form. Forms may be emailed, mailed, or hand delivered to the ADA Coordinator. If an alternative means of filing a grievance is preferred, please contact the ADA Coordinator. Complainant files will be retained for a period of three years.
If an appeal to the response is requested, they must be filed within 15 days after receipt of the response. Appeals will be reviewed by the Executive Director and a final response, in writing or in a format accessible to the complainant, will be issued within 30 days.
View the Evacuation Procedures for People with Disabilities.
View the District’s ADA Transition Plan Summary
In compliance with the Americans with Disabilities Act, if you need assistance or special accommodations, please contact the ADA Coordinator, Colleen McCarty, Prairie Point, 313 E. Washington Street, Oswego, IL 60543 or via email at email@example.com or phone at 630.554.4426.