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Policies

Satisfaction Guaranteed

We are so sure that you will be satisfied with our classes that we guarantee it! If you are not satisfied with a program that you attended, please request a refund within 24 hours of its completion. We will be happy to refund your class fee.

Exceptions to the “Satisfaction Guaranteed” policies are rare, but due to the financial implications, there are a few. They are listed in the catalog/web site course description.

  • Aquatic Park Passes are not refundable after the first day the pool opens for the summer
  • Kid’s Connection, Preschool, Team Gymnastics, and Dance Team refunds are limited to the amount of one week’s fee
  • A partial refund may be given for selected programs that require consumable and/or up-front financial investment such as cooking classes or theatre trips
  • A schedule change, medical situation, or other non-satisfaction related reason for withdrawing, may result in a partial refund

Allergies

Children with life-threatening allergies may be at risk of a serious allergic reaction while participating in a Park District program due to contact with, or ingestion of the allergen. The Oswegoland Park District cannot guarantee an allergen free environment, but with the cooperation of parents we can create a safer environment and be better prepared to handle emergencies. The Park District will make reasonable, feasible, and practical accommodations to allow children with life-threatening allergies to participate in our programs. We recommend that the parent or guardian reads our policy in full and provides the Park District with all information, authorization, and waiver/release forms prior to registering a child with a life-threatening allergy. It is also recommended that a registration for anyone with a life-threatening allergy be completed in person rather than online or by phone.

Download the policy and forms included in the Allergy Packet. You may also pick up a packet at any Park District office.

Photo/Video Authorization

Photos and video footage are periodically taken of people participating in a Park District program or activity, attending a class or event, or using District facilities or property. Please be aware that by registering for a program or class, participating in an activity, attending an event, or using District facilities or property, you authorize the District to use these photos and video footage for promotional purposes in District publications, advertising, marketing materials, brochures, event flyers, social media (including Facebook, YouTube, Instagram, Twitter, and other social media sites operated by the District), and the District’s website without additional prior notice or permission and without any compensation to you. All photos and videos are property of the District.

Code of Conduct

It is the responsibility of the Park District staff to provide each program participant an environment that is safe and secure, therefore, every participant is expected to treat the other participants and Park District staff, volunteers, equipment and facilities with respect.

Insurance

Participants in Oswegoland Park District activities are not covered by any health or accident insurance. Please be sure that your personal or family insurance policy is adequate for your needs.

Park Ordinances

Click here to view the Oswegoland Park District ordinances.